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<title>虹桥街道社区事务受理服务中心2012年向社会公开承诺</title>
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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>虹桥街道社区事务受理服务中心</span></b><b><span
lang=EN-US style='font-size:16.0pt'>2012</span></b><b><span style='font-size:
16.0pt;font-family:华文中宋'>年向社会公开承诺</span></b></p>

<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
lang=EN-US style='font-size:16.0pt'>&nbsp;</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强虹桥街道社区事务受理服务中心（以下称</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>中心</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>）政风行风建设，切实提高工作效率和提升服务水平，</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>中心</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>1</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、落实</span><span lang=EN-US style='font-size:14.0pt'>“</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>首问责任制</span><span lang=EN-US
style='font-size:14.0pt'>”</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>。凡居民到中心办事或咨询时所接触到第一位工作人员都必须向居民提供及时、准确、完整的服务。属于本人业务范围的应当及时办理，不属于本人业务范围的，必须引导或告知居民。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、实施规范服务。工作时间</span><span lang=EN-US style='font-size:
14.0pt'>“</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>中心</span><span
lang=EN-US style='font-size:14.0pt'>”</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>工作人员做到统一着装、整洁大方、举止得体。统一挂牌上岗，不做与工作无关的事务。在</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>中心</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务前台设立咨询台，由专人引导居民办事咨询。接待时主动热情、态度和气、微笑答问、耐心解答。努力做到</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三声</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务，即：来有迎声、问有答声、走有送声。坚决杜绝</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>门难进、人难找、脸难看、事难办和推诿扯皮</span><span lang=EN-US
style='font-size:14.0pt'>”</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>等现象。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、做好服务宣传。在居民区设置宣传栏，在</span><span lang=EN-US
style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>中心</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>设置告知栏，并做到各种告知单、宣传册、办事指南随时发放、及时更新。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>4</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、提高办事效率。做到</span><span lang=EN-US style='font-size:14.0pt'>“</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>一次受理，二次办结，三次上门</span><span
lang=EN-US style='font-size:14.0pt'>”</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>。即：能当场办理的，当场办结；不能当场办理的，告知办理时限，并在规定时间内办结；对行动不便的特殊对象，开展上门服务。坚持</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三特、三从</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>，即对特殊对象、特殊困难、特殊情况的接待和办理从先、从速、从优。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、增加服务时间。凡涉及居民群众密切相关的事务受理窗口，在原来周一至周五正常工作日接待的基础上，增加周六全天接待、周日综合窗口接待，实行全年无休，方便居民群众办事。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>6</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、接受群众监督。</span><span lang=EN-US style='font-size:14.0pt'>“</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>中心</span><span lang=EN-US
style='font-size:14.0pt'>”</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>设置意见投诉箱和公开监督电话，接受来自社会各方的监督、建议和批评。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务电话：</span><span lang=EN-US
style='font-size:14.0pt'>62087381</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>监督电话：</span><span lang=EN-US
style='font-size:14.0pt'>32231336</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>虹桥街道网站：</span><span lang=EN-US
style='font-size:14.0pt'>http://hongqiao.changning.sh.cn/hqjd/Default.aspx</span></p>

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